Shipping Info

Shiping Policy

Once I’ve placed my order, how soon will it ship?

  • Our goal is to get shipments in the post as quickly as possible. Generally, products ship within 48 hours but may take up to 7 days.
  • All shipments are sent via Canada Post, from either our Vancouver or Toronto Canada office.
  • Orders will be charged a flat rate for shipping based on the quantity of items ordered, and destination country. Domestic ground shipping in Canada usually takes 7-9 days. If you are especially nice to your postie, maybe you’ll receive your package in 5 or 6 days.
  • Please note that orders shipped outside of Canada may be subject to customs delays, as well as duties and fees levied by the destination country.
  • We are happy to ship your order, or part of your order, to an address other than your own. At Canopy, we love being part of gift giving. If you think any information provided in your order needs additional explanation, please write a note in the space provided (on the paypal payment screen, click 'add note to seller'). If we are confused, we’ll get in touch.
  • If you need to have your book expedited, or your country isn't listed, please call us directly so we can determine shipping costs and ensure that we meet your deadline.

Returns Policy

  • If we made an error in shipping, or if an item arrived damaged or in defective condition, please call us right away so we can fix the situation!
  • We can refund shipping costs only if the return is a result of our error.
  • It may take up to ten business days after receipt of a return for the refund to appear on your credit card. We appreciate your patience. If at any time you are concerned, don't hesitate give us a shout at info@canopyplanet.org.