Frequently Asked Questions
What forms of payment do you accept?
We gladly accept Visa, MasterCard or regular account payments all through PayPal.
How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may indeed use it to simplify your checkout experience.
If I purchase a ‘gift to Canopy’, do I receive anything?
No, we can not send you an orangutan or a rainforest in the mail. The ‘gift to Canopy’ options are a way to make one-time donations to Canopy.
These donations will not trigger a charitable tax receipt. If you don’t require a charitable tax receipt, 100% of your donation will be utilized by Canopy to safeguard forests and the animals that rely on them.
If you wish to receive a charitable donation receipt, you may alternatively make a donation through our donations portal (click here). We collaborate with Tides Canada to support charitable giving. A portion of your donation will be kept by Tides as an administrative fee.
If I purchase a product as a gift, will you forward it to the recipient?
Absolutely. We’ll happily include a card acknowledging your gift. There is a place when you order to write a personal note that we will put in the card.
Can I donate in someone’s honour?
Absolutely. If you'd like to give a tribue or in-memoriam gift, please click here to visit Canopy's donations portal.
What do you do with the money?
Canopy is a lean, green environmental machine!
We work really hard to keep our costs low. Revenues earned from products and direct donations will substantially be used to maintain our skilled staff, travel to meet with companies that want to make a difference, and keeps our doors open by paying for rent, phones, website, etc.
Feel free to read about our campaigns to get a better sense of what we do.